Job Description

Come work with us at the new Girl Scout DreamLab in Sheffield Village!

This position works as needed, variable hours; typically working up to 14 hours per week.

The Retail Associate is the first point of contact for customer inquiries and service for the Girl Scouts of North East Ohio's retail shop. The employee is responsible for providing excellent customer service to all members, both external and internal. The Retail Associate is responsible for assisting customers in selecting and purchasing merchandise in Girl Scouts of North East Ohio (GSNEO) operated retail shops. The employee is responsible for opening and closing procedures for retail shop and building location, as applicable per schedule.

Major Accountabilities:

1. Retail Operations

• Provides excellent service to customers with information about Girl Scout merchandise and programming to enhance their shopping experience and promote the Girl Scout Mission.
• Maintains accurate OpSuite POS and accounting records for daily/monthly reports.
• Balances cash drawers, processes cash receipts, and End-of-Day paperwork within GSNEO policy/ procedural guidelines.
• Assists with inventory controls and physical inventory.
• Stocks shelves, counters, and/or tables with merchandise that are attractively displayed.
• Completes light cleaning duties to maintain the building appearance.
• Receives and verifies stock shipments to packing slips.
• Stamps, marks, and/or tags merchandise with proper pricing information.
• Keeps current with GSUSA and GSNEO programs and related products.
• Has knowledge of GSUSA handbooks, guidelines, Council policies.

2. Provides high quality customer service

• Answers customer inquiries by clarifying information, research as necessary, and provides timely and friendly solution-driven responses to customers.
• Provides quality service and positive customer experiences in customer interactions.
• Promptly and accurately logs necessary customer information/interactions per training.
• Maintains a customer-centric environment in public areas of all council facilities.

3. Support Operations

• Coordinates activities such as the opening and closing of service center, welcoming customers, and assisting in office management tasks.
• Performs other duties as assigned to promote the successful implementation of GSNEO’s goals/objectives.

Typical Retail Schedule:

Most scheduled shifts for the Retail Associate - Casual would be afternoon, evening, and weekend. Mornings or full days may occasionally be requested for coverage with staff vacation, illness, or special events. Role is not to exceed an average of 14 hours per week. Schedules are typically created for an entire month, released at one to two weeks before month start.

September – May (not regularly supporting Summer Camp/Trading Posts):

• Girl Scout Dream Lab Sheffield open Tuesday – Friday 9am-5pm
• Specific evenings and Saturdays, per program or rental schedule, typically not to exceed 8:00pm.
• Potential for coverage of staff at Macedonia Shop (which operates Monday 12pm-5pm, Tuesday – Friday 9am-5pm).

June – mid-August (regular support of Summer Camp/Trading Posts):

• Girl Scout Dream Lab Sheffield open Tuesday – Friday 9am-5pm
• Macedonia Shop closed Monday; open Tuesday – Friday 8:30am-5pm
• Trading Post coverage most Sundays, select Saturdays, and 1 additional day/week (Tuesday or Wednesday)
• Potential for coverage of staff at Macedonia Shop (which operates Tuesday – Friday 9am-5pm).

Requirements:

• High school diploma or general education degree (GED) and/or a combination of related work experience
• Prior retail and or data entry and customer service experience
• Computer literacy and technical knowledge of computer software programs such as Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Salesforce experience preferred but not required. May need to know or be able to learn other software specific to GSUSA
• Problem Solving/project management skills
• Organizational Skills
• Ability to pay close attention to detail and maintain confidentiality
• Ability to communicate the written and spoken word with tact, diplomacy, and/or authority when necessary
• Well-disciplined/self-starter
• Ability to work well as a part of a team
• Commitment to inclusiveness
• Knowledge of Girl Scout program helpful

Job Tags

Work experience placement, Summer work, Casual work, Shift work, Weekend work, Sunday, Saturday, Afternoon shift, 1 day per week, Monday to Friday,

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