Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street. It is integral to the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. The Pod Lead role enhances long-term relationships with customers through daily control and continuous review and improvement of operations and support processes. Role and Responsibilities This newly established role supports the growth and complexity of our business. It is critical to ensure service levels and approaches are monitored and maintained, impacting client relationships and business growth through continuous review and improvement of CRD’s operations, especially for key strategic clients. The Pod Lead will collaborate with Global and Regional Heads of Delivery to ensure operational control gates are observed and risks escalated appropriately. The role also involves working with On-Boarding, Upgrade teams, Client Management, and Global Operations Centre to ensure process adherence and client lifecycle management. Responsibilities include process improvements, data analysis, support planning, client environment management, change communication, incident management, and escalation management. General Requirements Minimum 8 years of experience in Financial/Software Services industry, preferably with financial market information systems. Experience in Service/SaaS environments, strong analytical skills, and proficiency in ServiceNow and Salesforce. Leadership experience, process improvement capabilities, and client management success. Knowledge of financial instruments and technical architectures, SQL, FIX, and web services is a plus. Educational background with a Bachelor’s Degree in Business, Economics, Finance, Computer Science, or related fields. About State Street State Street is a leading custodian bank, asset manager, and asset intelligence company, providing investment servicing, data & analytics, research, trading, and management to institutional clients. They emphasize a great work environment, diversity, inclusion, and social responsibility, offering comprehensive benefits and development programs. Salary Range $70,000 - $115,000 annually, depending on location and candidate’s work arrangement. Additional Information Includes legal disclosures and links to State Street's Speak Up Line. #J-18808-Ljbffr STATE STREET CORPORATION
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