Charles River Development (CRD) is a rapidly growing and profitable financial software and services firm operating as part of State Street. It is integral to the Alpha product set. Customers include top investment management, wealth management, banking, and insurance firms. The Pod Lead role enhances long-term relationships with customers through daily control and continuous review of operations and support processes. Role and Responsibilities This new role supports business growth and complexity. It is critical for monitoring and maintaining service levels, impacting client relationships and business growth through ongoing review and improvement of CRD’s operations, especially with key strategic clients. The Pod Lead collaborates with global and regional delivery heads to ensure operational control gates are observed and risks escalated appropriately. It involves working with onboarding, client management, and global operations teams to ensure process adherence and client lifecycle management. The role also focuses on process improvement, data reporting, and platform support, including end-to-end client environment management, change communications, incident management, and service delivery enhancements. Key Responsibilities Ensure daily batch reporting and KPI monitoring. Identify process improvements and build business cases for recommended actions. Support SaaS deployments and understand various modules, data platforms, product integrations, and batch processes. Manage client environments, change communications, and operational escalation processes. Lead incident management, support case hygiene, and drive response improvements. General Requirements Minimum 8 years in financial/software services, preferably with financial market systems. Experience in SaaS environments and service management, with strong analytical skills using ServiceNow and Salesforce. Proven leadership in technical teams, process improvement, and client management. Knowledge of multi-tier architectures, relational databases, SQL, FIX, and web services is a plus. Ability to meet deadlines, communicate effectively, and provide excellent customer service. Qualifications Bachelor’s degree in Business, Economics, Finance, Computer Science, Engineering, or related fields. About State Street State Street is a leading custodian bank, asset manager, and data provider, serving clients worldwide with a focus on innovation and client service. They promote a diverse, inclusive work environment with comprehensive benefits and development programs. Salary Range: $70,000 - $115,000 annually, depending on location and candidate specifics. #J-18808-Ljbffr Todd & Weld, LLP
...Job Title: Mortgage Underwriter - Renovation Loans Location: On Site or Remote Job Type: Full Time Department: Mortgage Underwriting... ...loan programs. Proficiency with mortgage LOS (Loan Origination Systems) and automated underwriting systems (DU/LP)....
...premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government... ...and the United Kingdom. Purpose of Position The Flight Instructor delivers exceptional ground and simulator flight instruction...
...Our client is a professional, full-service land surveying company. Serving Northwest Oregon and Southwest Washington, they take pride in delivering accurate, timely, and high-quality surveying services. With a strong network of civil engineering and land planning partners...
Our client, a Famous Luxury Brand, is seeking an in-store Stock Associate to join their NYC boutique on an on-going basis, full-time hours (weekends required). In this role, you will: Assist with back of house needs Fulfill online orders as needed Process...
JOIN OUR GROWING TEAM AND HELP US DELIVER EXCELLENCE! The E-Commerce Order Fulfillment Associate is responsible for accurately and carefully processing orders, ensuring flawless packaging, and timely shipment to customers. This role requires meticulous attention ...