Job Description

Job Description

Job Description

Detroit Towers

Job Description

Title: Garage Attendant

Classification: Bargaining Unit, Regular Full-Time

FLSA: Non-exempt (Hourly)

General Description: The Garage Attendant is responsible for parking and retrieving cars for co-owners. Greeting co-owners and assisting with packages, groceries, and luggage. Inspecting vehicles and identifying and reporting damage. Having good driving and parking skills to support the Detroit Towers Condominium Association

Reports to: Property Management Company

Supervises: This is a non-supervisory position

Essential Functions:

An employee in this class may be called upon to perform any and all other tasks listed below. This list of examples does not include all the tasks the employee may be asked to perform.

· Respond to owner requests for cars out of the garage; return cars to the garage upon arrival; quickly greet co-owner to determine their needs.

· Keep track of standard times for specific cars to be out of the garage (i.e., every weekday morning at 8:15 for Mr. or Mrs. XX).

· Keep track of owner preferences on the car – heat on/off, seat up or back, car locked or not, steering wheel high/low, fan on/off, etc.

· Update owner names and phone numbers as registered Contacts in the garage cell phone.

· Respond to all calls on cell phone; return “missed calls” in the Recent Calls listing after every return to the desk.

· Clean, sweep, and vacuum the back door area and freight elevator daily.

· Upon Request - Fill cars with windshield washer fluid, clean windshields, put air in tires as needed, and vacuum front footwells, seats, and package areas/trunks.

· Respond to the driveway bell and be prepared to help upon owners' arrival.

· Provide guidance to visitors on parking, mask policy, etc.

· Notify Property Management Company or Board President of owner and visitor parking violations.

· Load groceries and packages in “buggy” and deliver to kitchen door upon request.

· Monitor and supervise contractor parking, movers, and furniture/appliance deliveries.

· Transport contractors to various units for arranged work. Ensure that contractors know the “house rules” regarding start time, finish time, smoking, parking, etc.

· Clear the voice messages on the garage cell phone daily. 

· Listen for driveway ringer and be available for packages, assistance, or messages (i.e., “it’s OK to put my car up”).

· Keep the Garage Attendant work area clean and organized (I.e., clear of food, trash, equipment, materials, etc.).

· Walk the property and pick up trash - 2 hours into shift. This taskshould be rotated between both employees on the shift.

· Be alert at the desk; don’t let TV distract from paying attention to overall workspace and the exterior of the building.

· At the beginning of your shift and at least one additional time during your shift, sweep outside from the back door to the garage, remove all debris, weeds, cigarette butts, etc., from the flower beds and plant pots in the front of the building.

· Check the heat in the Penthouse and water tower room daily.

· Ensure that the Property Management Company has approved contractors. 

· Enforce the clock on contractor work– no earlier than 9 a.m., no later than 5 p.m., no weekends.

· Ensure that contractors have “written” permission to be in units – keep a log or file of who is where. 

· Water the flowers in the front, concrete vases in the wall, and the pots on the terrace.

· Walk the riverfront at least twice during the shift to check everything out.

· Check vacant or non-occupied units for dropped windows, steam leaks, faucet drips, and leaky toilets, and confirm that heat is on low in winter - Tuesdays and Thursdays .

· Pull trash and recycling; mop landings daily between 7-9 p.m. - Monday through Friday . [not weekends??]

· Walk to the riverfront periodically when owners/guests use the terrace and patio.

· Mop stairs and rails from top to bottom as needed, not less than weekly. Vacuum the freight elevator carpet and mop the back floors by the storage lockers.

· Clean the staff bathroom once per shift unless use requires more frequently. This includes the sink(s), counter, mirror, toilet, and floor. Empty trash can(s) and re-supply toilet paper and towels.

· Assist in receiving supplies, parts, and materials stored in the stockroom. Coordinate with Property Management Company in checking manifests to ensure that items received are in accordance with specifications.

· Prepare Daily Logs as instructed and complete other technical assignments as assigned. 

· Serve as a “floater” to cover for the Elevator Operator on break, on leave or in the event of a position vacancy, as assigned.

· Operate the freight elevator and assist co-owners with freight elevator needs. Quickly respond to co-owners phone calls or buzzing of the freight elevator.

· Shovel snow and salt the front walk. Occasionally operate the snowplow (if properly trained).

· Communicate with incoming staff, Property Management Company, and Board President as applicable.

· Perform other duties as assigned by the Property Management Company.

Required Knowledge, Skills and Abilities:

• Excellent Customer Service. – via attitude and communication skills
• Customer service experience and friendly demeanor. 
• Ability to work in a standing position for hours at a time. 

· Ability to perform minor maintenance tasks as assigned. 

• Accountability and personal integrity are essential as the nature of the position allows access to the co-owners personal and private information. 
• Ability to multitask and tend to several customers at once. 
• Providing safe driver and clean driving records is essential. 
• Experience driving vehicles with both manual and automatic transmissions. 

· Ability to effectively communicate verbally with various people, one-on-one and in small groups.

· Ability to effectively communicate in writing, using existing form letters or other documents as examples.

· Be trained to respond to emergency situations (I.e., fire, flood, blood). 

· Ability to mitigate conflicts and negotiate successful resolutions with team members, co-owners, guests, and contractors. 

Qualifications, Knowledge and Skills:

· High School diploma or equivalent.

Materials and Equipment Used:

Cell phones, cleaning equipment, and various vehicles. 

Work Environment and Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation could be made to enable individuals with disabilities to perform essential functions.

Work is performed in a normal garage attendant environment with regular exposure to outdoor temperatures, dirt, and dust. These environmental characteristics are representative of those an employee encounters while performing the essential functions of this job. Often involves visits to the outdoors, the property, co-owner units, and the facility. The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must frequently stand, walk, and occasionally stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus.

Other Requirements:

Must acknowledge and agree to maintain a drug-free workplace as a condition of employment with Detroit Towers Condominium Association. Must possess a valid Michigan State driver’s license and an insurable driving record. 

Additional Information:

This is an at-will position, with no tenure vested. Continued employment is at the discretion of the hiring body of the Detroit Towers Condominium Association and is based upon employee performance and compliance with DTCA policies and procedures.

Detroit Towers Condominium Association reserves the right to change or alter this job description based on regulation changes and/or the business needs of the association.

Property Management Company

Company Description

Property Management Company

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