Job Description

As the Director of Food Safety and Analytics you will be responsible for educating the company on food safety by designing and implementing training, ensuring compliance with local and state regulations, driving performance improvement, and cultivating partnerships with operations leadership and public health authorities. You will also manage analytics by generating reports and providing key data to support operational decision-making.

This Support Team role is based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our Customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!

What We Offer:

• Health & Wellness Package including medical, dental, vision, and life benefits, and health-related activities
• Employee Assistance Program free to all Associates and their household members
• Paid vacation of up to 4 weeks and six paid holidays
• A strong, unique culture built upon putting people first, showing up, and servant leadership
• Unlimited learning and development opportunities
• Internal referral program
• Community involvement and volunteer opportunities
• Team building activities department and company-wide

What you'll do:

• Network, build, and maintain relationships with industry professionals and subject matter experts to establish best practices in food safety
• Design, develop, and deliver food safety training/coaching materials for management and hourly associates
• Coordinate emergency management and crisis response related to food safety issues
• Intervene and propose alternatives when Operators face fines, sanctions, or closures; assist franchisees as needed
• Audit and inspect restaurant units and vendors for food safety compliance
• Partner with senior management to ensure consistency in food safety implementation
• Source and test new products and services aligned with food safety goals
• Teach ServSafe classes at the Corporate office and in the field
• Maintain and track food safety systems including Health Department Liaison Program, ServSafe Proctors, and other relevant programs

What we're looking for:

• Someone with strong work ethic; able to work independently with high initiative
• 50% travel required (local and nationwide)
• Excellent communication skills, both written and verbal
• Strong organizational, problem-solving, and analytical capabilities
• Proficiency in interpreting data, charts, graphs, and statistical reports
• Ability to develop and deliver PowerPoint presentations
• Ability to prioritize and manage multiple responsibilities simultaneously
• Capable of making sound decisions under pressure
• Understanding of complex laws, regulations, and policies related to food safety
• Ability to empathize and effectively interact with Restaurant Management and Hourly Associates
• Job duties and responsibilities are not all inclusive

Experience/Educational Requirements:

• Degree in Food Safety or related field, or equivalent relevant industry experience
• 2+ years of experience in Food Safety, Restaurant Operations, or Auditing within the food industry
• NRAEF Instructor Certification
• CFSM (Certified Food Safety Manager)

Compensation:

• Salary commensurate with experience

Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 2030 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).

We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit

WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

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